Find quick answers to common questions about booking, payments, cancellations, and account management.
You can cancel your booking through the SastiTaxi website or app. Simply log in, go to 'My Bookings,' select the ride you wish to cancel, and follow the cancellation process. Cancellation charges may apply as per our policy.
No, you don’t need an ID proof while booking a taxi. However, for certain rides, you may be required to show an ID at the time of travel to verify your identity.
The pricing of seats may vary based on factors like demand, route, time of booking, and availability. Premium seating or priority booking may also influence price differences.
You can pay using multiple payment methods, including credit/debit cards, UPI, digital wallets, and net banking. You can also opt for cash payment in some locations.
Select the credit/debit card option at checkout, enter your card details, and authenticate the payment using OTP or CVV. Your transaction will be securely processed.
Yes, SastiTaxi supports payments via net banking from major banks. Choose the 'Net Banking' option during checkout and follow the steps to complete the payment securely.
No, there are no hidden charges. The total fare shown at the time of booking includes all applicable taxes and fees. Any additional charges, such as tolls or parking, will be mentioned upfront or may be payable to the driver directly.
No, registering on SastiTaxi is completely free. There are no charges for creating an account.
Yes, we prioritize your privacy and security. Your data is encrypted and stored securely, and we do not share your personal details with third parties without your consent.
After signing up, you can book a ride through the SastiTaxi app or website by entering your pickup and drop-off locations. Choose your preferred ride type, confirm your booking, and enjoy a hassle-free journey.
Cashback is usually credited within a specified time frame. If you haven't received it, check the offer terms, ensure the payment was eligible, and contact our support team for assistance.
Click on 'Forgot Password' on the login page, enter your registered email or phone number, and follow the instructions to reset your password securely.
If you wish to close your account, please reach out to our customer support team via the app or website. Keep in mind that closing your account will permanently delete your booking history and associated data.
If you couldn’t find your answer here, our support team is always ready to assist you.
Contact Support