Budget-Friendly Cabs in Sikkim, Darjeeling & Dooars

Last Updated: January 2025

At SastiTaxi, we believe in fairness and transparency. This Cancellation Policy explains how cancellations and refunds are handled, while respecting the time and livelihood of our drivers.

1. General Cancellation Rules

10% of the total booking amount is non-refundable.
This amount covers operational and driver allocation costs.

2. Minimum Booking & Advance Amount

A minimum 30% advance is required to confirm any booking.
The advance secures a driver exclusively for your trip.

3. Package Tour Cancellation

15 Days or More5%

15 – 7 Days10%

7 – 3 Days20%

Less than 3 Days30%

4. One-Way Cab Cancellation

Before 3 Days10%

Within 24 Hours30%

5. Refund Processing

Eligible refunds are processed within 5–7 working days.
Refunds are issued via the original payment method.
Bank processing timelines may vary.

6. No-Show Policy

If the customer fails to reach the pickup point or is unreachable, the booking will be marked as a No-Show.

In such cases, no refund will be applicable.

7. Force Majeure

Cancellations due to unavoidable circumstances such as natural disasters, road blockages, or government restrictions will be evaluated on a case-by-case basis.

A Kind Request from Team SastiTaxi

When you book a ride with us, a driver sets aside their entire day just for you—often turning down other work.

That’s why we take a 30% advance. If a booking is cancelled at the last moment, it helps compensate the driver for their time, fuel, and trust.

We’re a small team working to keep travel affordable while ensuring dignity and fairness for our drivers.

Please book only when you're sure. Your one click affects someone’s whole day.

8. Policy Updates

SastiTaxi reserves the right to modify this Cancellation Policy at any time. Updates become effective immediately upon publication.